Refund policy

At SILLK, we want you to feel confident with every purchase. While we maintain strict hygiene and quality standards, we understand that sometimes things may not work out as expected.

What’s Eligible for Return

We accept returns for eligible products, provided that:

• The product is unused, unopened, and in its original packaging
• All seals, labels, and tags are intact
• The return request is raised within 7 days of delivery

You can raise a return request by contacting us at support@sillk.store.

Once your request is approved, we’ll guide you through the return process.

Please note: Due to hygiene and safety reasons, opened or used beauty products may not be eligible for return.

Damaged or Incorrect Products

Received a damaged, defective, or incorrect product? No worries.

Please contact us at support@sillk.store within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.

We’ll review it and work to resolve the issue as quickly as possible.

Refund Process

Once your return is approved and the product reaches us, your refund will be processed.

• Prepaid Orders: Refunds will be issued to the original payment method.
• Cash on Delivery Orders: Refunds will be processed after you provide the required bank/UPI details.
• Processing Time: Please allow 5–7 working days after approval for the refund to be processed. Your bank/payment provider may take additional time to reflect it.

Non-Returnable Products

For hygiene and safety reasons, opened or used beauty and personal-care products cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.

Product-specific return restrictions, if any, will always be mentioned on the respective product page.

Need Help?

We're here to help.

Email us at support@sillk.store — we'll be happy to assist you.

SILLK
Beauty, Simplified.