Privacy policy

At SILLK, we respect your privacy and are committed to protecting the information you share with us when you visit our website, place an order, or interact with our services.

This Privacy Policy explains how we collect, use, and protect your information when you use SILLK.store.

Information We Collect

You may browse our website without directly providing personal information. However, we may collect certain information when you:

  • Place an order or request a refund
  • Contact our customer support
  • Subscribe to updates or offers
  • Submit feedback or reviews
  • Participate in surveys or promotions
  • Interact with our website

This may include your name, phone number, email address, billing and shipping address, order details, and other information required to provide our services.

We may also automatically collect information such as your IP address, browser type, device information, pages viewed, and general website activity.

How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Provide customer support
  • Process returns and refunds
  • Send order and delivery updates
  • Improve our products and website
  • Understand customer preferences and shopping behaviour
  • Prevent fraud and misuse
  • Send promotional communications where permitted
  • Comply with applicable legal requirements

Sharing Your Information

We may share necessary information with trusted service providers who help us operate SILLK, including:

  • Payment providers
  • Courier and logistics partners
  • Technology and software providers
  • Analytics and marketing service providers
  • Customer-support providers

We only share information where reasonably necessary to provide our services, operate our business, or comply with applicable laws.

Cookies

SILLK may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and measure advertising performance.

We may use services such as Google Analytics and other analytics or advertising tools.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Payment Security

Payments may be processed through secure third-party payment gateways.

Your complete card or banking credentials are generally handled directly by the relevant payment provider, and SILLK does not have access to your full payment credentials.

Data Security

We take reasonable measures to protect your information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services.

SILLK is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with your information.

Your Choices

You may contact us if you have questions about the personal information we hold about you or if you wish to request an applicable correction, update, or withdrawal of consent.

Some information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

Children's Privacy

SILLK is intended for individuals who are legally capable of entering into transactions under applicable Indian law.

We do not knowingly seek to collect personal information from children for independent purchases.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable requirements.

Any updated version will be posted on this page.

Need Help?

If you have any questions or concerns about your privacy, we're here to help.

Email us at support@sillk.store

SILLK
Beauty, Simplified.